At NKAYLA Haircare, we are committed to ensuring you are satisfied with your purchase. If you are not happy with your order, please review our refund guidelines below.

1. Refund Eligibility

We offer refunds for items that meet the following conditions:

  • Returned within 30 days of delivery.

  • Unused, unopened, and in original packaging.

  • Proof of purchase is provided.

Opened or used haircare products are not eligible for a refund due to hygiene and safety reasons.

2. Non-Refundable Items

We do not offer refunds for:

  • Opened or used products

  • Gift cards

  • Sale or clearance items

3. How to Request a Refund

To request a refund, contact us at:
📧 Email: contact@nkaylahaircare.com
📞 Phone: +65 6262 3249

Include your order number, product details, and reason for the request. We will review and respond with instructions.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you about the approval or denial of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.

Questions?
If you have any questions about our Refund Policy, contact us:

📧 Email: contact@nkaylahaircare.com
📍 Address: NKAYLA Haircare, 11806 Bruce B Downs Blvd, Suite 1124, Tampa, FL 33612-5542
📞 Phone: +65 6262 3249